Open Framework · CC BY 4.0 · Est. Sweden 2025
The Verkflöde Agent Operating Model. An open framework for structuring AI decision authority in enterprise workflows.
The Problem
Enterprise AI has moved from experimentation to operational delegation.
AI agents now influence financial approvals, contract decisions, HR processes, compliance monitoring, and customer operations. Most governance frameworks define what AI is allowed to do in principle. Few define how AI systems exercise decision authority within live workflows.
That gap is where incidents happen. VAOM closes it.
The Framework
VAOM sits between governance intent and operational execution. It translates policy into structured delegation boundaries, confidence thresholds, escalation logic, and audit traceability.
Seven-layer architecture. Six delegation patterns. Composite confidence scoring. Delegation bands with explicit no-automation zones. Model drift management. Regulatory mapping to the EU AI Act, DORA, NIS2, NIST AI RMF, and ISO 42001.
Not a product. Not a platform. A framework any organisation can adopt, adapt, and build on.
Interactive
An interactive browser experience that teaches VAOM through play. Three rounds. Four scenarios. Calibration anti-patterns surfaced in real time as you delegate.
Try Delegation Lab at verkflode.eu →Principles
The principles are not aspirational. They are the load-bearing constraints that make VAOM a framework and not a checklist.
Delegation Authority Matrix
Every AI decision explicit, auditable, and owned by a named human.
| Scenario | High confidence | Medium confidence | Low confidence |
|---|
Delegation Patterns
Agent ingests, classifies, logs. No proposals. No actions. Establishes data quality and detection baselines.
Agent annotates human work with retrieval, summaries, suggested fields. Human remains the actor and the accountable role.
Agent produces a ranked draft decision with rationale and confidence. Human accepts, edits, or rejects. Full trace retained.
Agent acts within policy, posts to a review queue. Action is reversible within a defined window. Sampling audit applies.
Agent executes inside a delegation band, high confidence required. Human reviews exceptions, drift, and calibration history.
Non-delegable decision. Routed to a named human role. Agent may prepare the brief, never post the outcome.
Whitepaper
Full specification. Six principles, seven layers, worked examples for invoice approval, complaint escalation, AML triage, and HR policy assessment. Ninety-day implementation roadmap.
Who maintains VAOM
Verkflöde AB is a Swedish company that maintains the VAOM framework as an open specification under CC BY 4.0.
The framework draws on two decades of practice in enterprise technology, learning systems, and AI governance. It reflects hard-won lessons from regulated sectors where accountability is not optional.
Verkflöde publishes VAOM, updates it, and engages selectively on framework reviews, workshops, and speaking invitations.
Get in touch
For framework questions, feedback, speaking invitations, or collaboration.